This Privacy Policy explains how GetALW ("GetALW," "we," "us," or "our") collects, uses, and protects information when you visit getalw.com or contact us about the California Assisted Living Waiver (ALW) program. By using our site or submitting your information, you agree to this policy.
Information we collect
We collect the information you choose to give us, which may include your name, facility name, facility type, phone number, email address, county, any message you send us, and an optional copy of your facility license. We also collect basic technical data such as your device type and pages viewed, through standard web analytics.
How we use your information
- To respond to your inquiry and discuss the applicable ALW requirements.
- To prepare and support your ALW and Medi-Cal provider application if you engage us.
- To send you the materials and updates you asked for, including by phone, email, or text where you have opted in.
- To improve our website and services.
Text messaging and your mobile information
If you give us your phone number and check the text-message consent box, or text us to request information, you consent to receive text messages from GetALW as described in our Terms. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, or get help by replying HELP.
We do not sell your information, and we do not share mobile opt-in data. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How we share information
We do not sell your personal information. We share it only with service providers who help us operate, such as our web form provider and our text-messaging platform, and only so they can perform services for us under confidentiality obligations. We may also disclose information if required by law or to protect our rights. As stated above, mobile opt-in and consent data is never shared for third-party marketing.
Data retention
We keep your information for as long as needed to provide our services and to meet legal and recordkeeping obligations, including records of your messaging consent, then delete or de-identify it.
Your choices
You can opt out of text messages by replying STOP. You can ask us to update or delete your information, or stop contacting you, by emailing us at the address below. Opting out of marketing does not affect messages needed to complete a service you requested.
Security
We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
Our site and services are intended for facility owners and operators and are not directed to anyone under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The effective date above shows when it was last revised. Material changes will be posted on this page.
Contact us
Questions about this policy? Call or text (213) 640-9995 or ✉️ email us.